Refund Policy

Sports Prep Academy believes in providing customers with a 100% satisfaction guarantee.  Sports Prep Academy offers both tangible and non-tangible products and services.  Where Sports Prep Academy offers a non-tangible irrevocable service, refunds cannot be provided once the service has been accepted, billed, and paid, but we will do everything in our power to make it right.  If we can’t make it right, your next payment is on us.

 

Non-tangible/Intellectual products and services such as Mentorship and Consulting are available from Sports Prep Academy on three different types of payment schedules: hourly billing, Subscriptions, and package billing. Packages are available in order to make custom development work available at rates affordable to persons and businesses. A small setup fee maybe charged followed by monthly payments.  All Non-tangible/Intellectual products and services may be cancelled at any time unless time duration was previously agreed upon and there is no contractual term obligation.  All Non-tangible/Intellectual products and services will remain the property of Sports Prep Academy unless negotiated otherwise in writing with the client.

 

WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:

 

  1. Non-delivery of the product or service: such as, for example, you do not receive a delivery of a product or service from us;

 

  1. Availability issues: such as, Sports Prep Academy is not able to provide services for any reason;

 

  1. Irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval;

 

  1. Product or services not-as-described: a request based on this reason is satisfied on a case by case basis with Sports Prep Academy reserving full discretion to make the determination whether a refund is appropriate.

 

CONTACT US Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12-24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted within the period 10 days after the billing. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms of Service. You may request assistance by sending email to support@sportsprepacademy.com.

 

Payment Policy: Payment may be made by Check, Visa, MasterCard or American Express, credit cards may be paid online manually or recurring, or by phone.  No personal checks will be accepted. The Terms of Service, Privacy Statement and Copyright Notice are herein incorporated by reference.